Returns & Exchanges
At Gone Stores, we want your home to feel perfect, which is why we offer a 30-day return window for all furniture and decor items in their original condition. Whether a style doesn't fit or you've changed your mind, our streamlined process ensures a hassle-free experience for every customer.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return and receive a prepaid shipping label.
Pack With Care
Carefully place the items in their original packaging, ensuring all hardware, assembly manuals, and protective padding are included to prevent damage during transit.
Ship It Back
Affix the provided return label to the outside of the box and drop it off at any authorized carrier location or schedule a home pickup for larger furniture pieces.
Receive Your Refund
Once our warehouse team inspects the returned goods, we will issue a full refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing