Frequently Asked Questions
Everything you need to know about styling your home with Gone Stores.
How long will it take for my furniture to arrive?
Standard shipping typically takes 5-10 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-3 weeks for scheduling and transit.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom-made furniture and final sale items are non-refundable.
Do you offer international shipping?
Currently, Gone Stores ships to the contiguous United States and Canada. We are working on expanding our logistics to support more international destinations soon.
Are the materials used in your products sustainably sourced?
Yes, we prioritize eco-friendly materials, including FSC-certified wood and recycled textiles, to ensure our products are as kind to the planet as they are to your home.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Affirm for larger purchases.